We want you to feel confident buying from GadgetInnovative. Below is our return policy and refund process.
Returns are accepted within 30 days of delivery (Canada only).
Items must be returned in original packaging, with all accessories included.
Refunds are processed after inspection. You'll receive confirmation by email.
*Final eligibility is confirmed after our team reviews your request.
Use the Contact form and choose Returns & Exchanges. Include your order number and reason.
Our support team will reply with return instructions and the return address.
Pack the item securely in original packaging. Use a trackable shipping method.
Once received and inspected, we'll email you the result and process the refund.
Most requests receive a response within 1–2 business days.
Refunds are issued to the original payment method.
Refunds are typically processed within 3–10 business days after inspection (timing depends on your bank/payment provider).
Original shipping fees (if charged) are not refundable, unless the return is due to our error.
If the product was purchased during a promotion, refunds reflect the actual paid price.
At this time, we handle returns and refunds through the return process. If you need a different model, please place a new order after your return is approved.
Contact us within 48 hours of delivery with photos of the item and packaging. We'll help you resolve it as quickly as possible.
We're preparing international shipping. When available, this page will be updated with delivery times, duties/taxes, and tracking details by region.
Use the Contact page and select 'Returns & Refunds'. Include your order number.
Our support team can guide you through the process.
