Find answers fast setup, troubleshooting, shipping, returns, and warranty.
Most issues can be solved in 2 minutes.
Check shipping status with your order number and email.
Pair Bluetooth, connect the app, and learn the controls.
Fix common issues like pairing, no sound, camera not recording.
Start a return request and review return conditions.
Submit a claim for manufacturing defects.
Email our support team. Response within 24–48 hours.
Follow these steps below most customers are ready in minutes.
Charge for ~20 minutes before first use.
Open Bluetooth settings → select the glasses.
Connect device and grant required permissions.
If pairing fails, jump to Troubleshooting below.
If the device doesn’t appear, ensure Bluetooth is enabled in your phone settings. Forget the device in Bluetooth list and retry pairing.
Your order number is in your confirmation email.
Don’t receive your order? Contact support
No worry you’re protected. Please review conditions below.
14 days from delivery (unused items only).
Must be unused and in original packaging.
Refunds are processed after inspection.
Warranty covers manufacturing defects under normal use.
Please include your order number and a short description of the issue.
Submit a request, we’ll reply within 24–48 hours.
Please provide as much detail as possible so we can assist you
efficiently.
support@gadgetinnovative.com
Mon–Fri, 9am–6pm (EST)
